Deliveries & Returns
Shipping costs will be calculated at check-out. Standard delivery will be made within 7-14 working days. If you require delivery sooner pease do contact us before placing your order and we will do our best to accommodate you. You will receive notification when your order has been dispatched.
For deliveries outside the UK, please contact us for a quote before placing your order.
For international orders any customs or import fees incurred will be charged to you. If you're not sure, it's worth checking with your local customs office before placing an order.
We have every confidence that you will be delighted with your purchase, but if you do change your mind simply contact us within 14 days of your purchase via firstname.lastname@example.org and we will arrange a return. See below for non-UK mainland and non-UK customers. As long as the product is unused, undamaged and in perfect condition we will provide a full refund within 14 days. Unfortunately, we are not able to refund sale items.
If you need to exchange an item, please email us at email@example.com and we will arrange collection and delivery for you within 14 days of you notifying us. We only replace candles in the rare circumstances that they are defective or damaged on receipt.
Returns for non-mainland UK customers
For non-mainland UK returns, returns costs will be calculated on request. All other returns and refund terms are consistent with UK mainland customers.
Returns for customers outside the UK
If you wish to return an item from outside of the UK, please email us at firstname.lastname@example.org and we will provide a quote for the collection of your items. This fee will be deducted from your refund amount.
For international orders outside the EU, any customs or import charges incurred at the destination are the responsibility of the customer. If unsure please check with your local customs office before placing an order.